Shipping and Delivery
Sanitary Measures for COVID-19
In light of COVID-19, Elepalace is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from KSA, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community. As for the delivery process, all our trucks are thoroughly cleaned inside and out on a daily basis to ensure maximum levels of hygiene. Drivers were provided with disinfectants and face masks, and to wear protective gloves when handling any order. We're also developing new special features using the most advanced health procedures to help keep you safe. We always pledge to be at your trust and confidence in us, we do our best to support you and support our community.
Running Smoothly
In support of you and our community during this lockdown, we’ve received all the necessary approvals for delivery as usual all across the KSA cities.
Order Delivery
Elepalace delivers across the GCC, with the delivery methods outlined below. We’re constantly striving to improve your experience, and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updated. Deliveries take place between 9:00am - 9:00pm. The following options are available for delivery to your requested address in the KSA.* Orders above 500 SAR qualify for free shipping:
Shipping from KSA warehouse En
| Location | Delivery duration | Last date for placing orders during the day | Cost (orders under 200 SAR) |
|---|---|---|---|
| All addresses inside Saudi Arabia | Within 3-6 working days | 35 SAR |
