Shipping and Delivery

Sanitary Measures for COVID-19

In light of COVID-19, Elepalace is taking extensive precautions to ensure your safety and the safety of our employees. Our response team has enforced stringent measures at every step of your order and delivery process, through enhanced hygiene protocols that put you first. As all our orders are housed with us and dispatched directly from KSA, every order is cleaned upon arrival until it reaches you, while all products are handled only with protective gloves. For delivery, all our vans are fully cleaned inside and out in an intensive daily process that ensures the utmost hygiene. Drivers are equipped with disinfectants and face masks, and wear protective gloves when handling any order. We promise to always uphold your confidence in us as we do everything in our power to support you and our community. As for the delivery process, all our trucks are thoroughly cleaned inside and out on a daily basis to ensure maximum levels of hygiene. Drivers were provided with disinfectants and face masks, and to wear protective gloves when handling any order. We're also developing new special features using the most advanced health procedures to help keep you safe. We always pledge to be at your trust and confidence in us, we do our best to support you and support our community.

Running Smoothly

In support of you and our community during this lockdown, we’ve received all the necessary approvals for delivery as usual all across the KSA cities.

Order Delivery

Elepalace delivers across the GCC, with the delivery methods outlined below. We’re constantly striving to improve your experience, and are working on introducing more delivery methods across our channels. Kindly continue checking back for any updated. Deliveries take place between 9:00am - 9:00pm. The following options are available for delivery to your requested address in the KSA.* Orders above 500 SAR qualify for free shipping:

Shipping from KSA warehouse En

Location Delivery duration Last date for placing orders during the day Cost (orders under 200 SAR)
All addresses inside Saudi Arabia Within 3-6 working days 35 SAR

Orders placed outside of our working hours (9am-8pm), after the cut-off time, on Fridays, and/or on any KSA public holidays, will be deemed placed on the first KSA working day following the Order's submission. Delivery timelines are estimates, order delivery may face delays during promotional activity, sale season and bank holidays. We reserve the right to impose a re-delivery charge where your Order is not accepted at the address supplied to us on the confirmed date of delivery. Please note that orders paid for by Cash on Delivery attract an additional 25 SAR delivery fee. Costs subject to customs clearance.

Pre-Order Delivery

The above table of delivery times does not apply to Pre-Orders. Your item will be shipped according to the expected release date, as indicated on the product page of the item.

Scheduled Time Slots You can now schedule your delivery by picking a time slot most convenient for you at checkout. The first available time slot is 10am-12pm and then every hour until 11pm

General Delivery Conditions

Although we are strongly committed to delivering in the timelines estimated in our Order confirmation or displayed on our Website or above, delivery timelines are estimates only. Time shall not be considered of the essence. Timelines start from Order confirmation. However, if we have not delivered your Order within 30 days of Order confirmation, we will provide you with a full refund. We are not responsible for failures to deliver for reasons outside our reasonable control, including where you are not available to take delivery of your Order or request postponement.

Orders are delivered daily excluding Fridays and KSA public holidays. It is your duty to ensure appropriate access for deliveries, including in particular but without limitation on Fridays.

If on the delivery date our delivery team is unable to obtain access to the delivery address, a reasonable re-delivery charge may be applied. We will pre-inform you of this charge. In the absence of negligence, we will not be liable for loss or damage to the goods or your property, including where caused by: (i) us following your specific instructions; (ii) limited or no access to your nominated premises; and/or (iii) goods not fitting into your property. Any request to hang, erect or build items shall be at our discretion and we will not be responsible for any damage to your home in connection with such hanging, erection or building, nor for the integrity of such hanging, erection or building. Additional charges for such services may apply.

Address Changes & Tracking

Our Customer Care team will be happy to assist with changing your preferred delivery date and address should you require. However, if you have received an email informing you that your order has been dispatched, we won’t be able to change your address. Please note that a change to an address outside of the original delivery country will not be possible.

A tracking number will be provided by SMS once your order is confirmed. You will then be able to use the tracking number to track your order by contacting the customer care team from 9 am- 9 pm on Whatsapp numbers +966 543245578 or email

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